Privacy Policy

1. Personal Information We Collect

When you visit the Site, we may automatically collect certain information about your device, including:

web browser
IP address
time zone
cookies installed on your device

Additionally, as you browse the Site, we may collect information about:

the pages or products you view
the websites or search terms that referred you to the Site
how you interact with the Site

We refer to this information as Device Information.

When you make a purchase or attempt to make a purchase through the Site, we may collect certain information from you, including:

name
billing address
shipping address
payment information, processed securely through Shopify and its payment providers
email address
phone number

We refer to this information as Order Information.

When we talk about Personal Information in this Privacy Policy, we are referring to both Device Information and Order Information.

2. How We Use Your Personal Information

We use Order Information to:

process payments through Shopify
fulfill orders and arrange shipping
send order confirmations and updates
communicate with you
screen orders for potential risk or fraud

We use Device Information to:

improve and optimize our Site
analyze customer browsing behavior
assess the success of marketing and advertising campaigns
understand how users interact with the Site
help detect fraud or security issues

3. Email Marketing

If you opt in to receive emails, we may send you:

product updates
promotions and special offers
marketing communications

You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us at support@pilrsystems.com.

Our marketing emails are intended to comply with applicable U.S. law, including the CAN-SPAM Act. This means that our commercial emails are intended to include accurate sender information, non-misleading subject lines, a clear way to opt out of future marketing emails, and a valid physical postal address.

Even if you unsubscribe from marketing emails, we may still send you non-promotional communications related to your orders, purchases, shipping, returns, customer service requests, or important updates about our policies or services.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business, including:

Shopify, our e-commerce platform
payment processors, such as Shopify Payments or Stripe
shipping providers
email marketing platforms, such as Klaviyo or Mailchimp
analytics providers, such as Google Analytics

We may also share your information to comply with applicable laws, respond to lawful requests, protect our rights, or prevent fraud.

You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy

5. Behavioral Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications.

You can opt out of certain targeted advertising services by visiting:

6. Cookies

We use cookies and similar tracking technologies to:

keep items in your cart
enable secure checkout
analyze website traffic and performance
understand how users interact with the Site
support marketing and advertising efforts, where applicable

Some cookies may be placed by third-party services such as Shopify, analytics providers, and marketing platforms.

You can control cookies through your browser settings and, where available, through any cookie consent or preference tools provided on the Site.

7. Your Rights (California Residents)

If you are a California resident, and to the extent applicable law applies to our business, you may have certain rights regarding your personal information, including the right to:

request access to the personal information we hold about you
request deletion of your personal information
request correction of inaccurate personal information
request information about the categories of personal information we collect, the purposes for which we use it, and the categories of third parties with whom we share it
opt out of the sale or sharing of personal information, where applicable

To exercise any of these rights, please contact us at support@pilrsystems.com.

We may need to verify your identity before processing your request. We will not discriminate against you for exercising any privacy rights available under applicable law.

8. Notice at Collection

When you provide personal information through the Site, including when you join our email list or make a purchase, we collect that information for the purposes described in this Privacy Policy.

Depending on how you interact with the Site, we may collect identifiers such as your name, email address, billing address, shipping address, phone number, IP address, and similar information, as well as commercial information such as order details and transaction-related information, and internet or network activity information such as browsing activity and interactions with the Site.

We collect and use this information to:

process and fulfill orders
provide customer support
send order confirmations and updates
manage email subscriptions and promotional communications if you opt in
improve and optimize the Site
analyze traffic and user interactions
detect fraud and protect the security of the Site
comply with legal obligations

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to process orders, maintain business and transaction records, provide customer support, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements.

If you sign up for marketing emails, we may retain your contact information until you unsubscribe or until the information is no longer reasonably necessary for our marketing purposes.

We may also retain certain technical, transactional, or recordkeeping information as required or permitted by applicable law.

10. Children's Privacy

This Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13.

11. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

For more information about our privacy practices or if you have questions, please contact us at:

PILR
Email: support@pilrsystems.com
Mailing Address: [INSERT BUSINESS MAILING ADDRESS]